The AI agent platform for real-time call analysis.
Build your own agents. Deploy them on your phone system. Catch issues in seconds, coach in minutes. For sales coaching, compliance, customer service, or any team that takes calls.
Build agents for any team. In any industry.
One platform. Your scorecard.
If your team takes calls, you can build an agent for it. Connects to your existing phone system, Slack, SMS, and email. No rip-and-replace.
Stop finding out a week too late. Bad calls don't announce themselves. APX agents catch them in real time and link you straight to the recording.
Build your own AI agents
Write the prompt. Define the criteria. Set the thresholds. Spin up a sales coaching agent, a compliance scoring agent, a customer service monitor, a policy and standards reviewer. Each one tuned to your industry and your standards. No generic rubrics. No vendor template you can't change.
Run continuous call analysis
Your agents plug into your phone system and analyze every call automatically. They run continuously, never get tired, and treat call #10,000 with the same rigor as call #1. Real-time alerts route flagged calls to the right manager in minutes, not days.
Coachable insight, exportable proof
Every analyzed call surfaces with the moments that drove the score, suggested coaching language, and exportable PDF reports. Drill into one rep or roll up across teams, sites, and brands. Built for one-on-ones, audits, and QBRs.
Build the agent. Set the standards.
Write the prompt in plain English. Define what the agent should look for, score, and flag. Build a sales performance agent, a compliance scoring agent, a customer service monitor, a policy and standards reviewer. Each one tuned to your industry, your scripts, and the way you actually want calls handled.
Strength
Verified resident & confirmed ETA clearly
Identification confirmed in 18 seconds. Maintenance ETA stated and acknowledged before close.
Weakness
MediumCSAT prompt skipped at sign-off
Closing ritual was missed. Anchor CSAT to the recap line so it never gets dropped.
Add a section, drop one, rename grades. Your prompt drives the output.
Run call analysis on every conversation
Connect your telephony stack and your agents go to work. They analyze every call against your standards, track each rep's performance over time, and surface the calls that need a human. The instant a score crosses your threshold, the right manager gets a Slack, SMS, or email, with the call linked.
The output is yours. Down to the last line.
Whatever your prompt asks the agent to produce, that's what shows up in the report. Grades, scores, summaries, strengths and weaknesses, stage breakdowns, script-adherence checks, coaching tips, custom tags. Every section is configurable. Build the analysis you actually want to read.
Grade
Grade BScore
82.0%
Outcome
ResolvedResolution
8m 14s
Sentiment
Improving
Analysis Details
Call Information
Click to view full call details
Tags
82/100
Rep handled the maintenance request with a strong opener and clear ownership of the resident's frustration, then routed the work order in-call for a same-day fix. Stage 1 and Stage 2 both scored above target. The closing ritual is the gap: no recap of next steps, no ticket reference restated, and the CSAT prompt was skipped — the three closing-stage items account for the entire delta between this call and an A grade.
Strengths
Warm, branded opener with caller verification
Rep opened with the property name, identified themselves, and confirmed the caller's unit and contact preference within the first 20 seconds, exactly per the resident-support script.
De-escalated frustration early
When the resident raised tone about a delayed work order, the rep acknowledged the frustration verbatim, took ownership without deflecting, and refocused on resolution.
Coordinated maintenance routing in-call
Routed the maintenance ticket to the on-site team while the resident was still on the line and confirmed an ETA before closing. Saved a callback cycle.
Weaknesses
Did not summarize next steps before sign-off
mediumCall ended without restating the agreed action, ETA, and ticket reference. Best-practice closing recap was skipped, which is the most common driver of follow-up calls in this category.
Skipped post-resolution CSAT prompt
highThe standard CSAT prompt ("On a scale of 1 to 5, how was today's experience?") was not delivered. CSAT capture is required policy on every resolved interaction.
Recommendations
Always close with a recap of next steps and ETA
highAdd a 15-second closing recap to every resolution call: action taken, ETA, ticket reference, and how to reach back. Residents who hear a recap are 38% less likely to call back about the same issue.
Run the CSAT script verbatim before sign-off
highCSAT prompts must be delivered before the closing line, not as an afterthought. Cue the rep to anchor it to the recap so it never gets dropped.
Use the resident's name at least twice during resolution
mediumPersonalization correlates with higher CSAT and lower churn signal in resident-support scoring. Once at greeting and once at resolution is the floor.
Stage 1: Greeting & ID Verification
22 / 25Rep delivered the required opening flow cleanly, captured contact preferences, and confirmed the resident's unit before transitioning into diagnosis.
Stage 2: Issue Diagnosis & Routing
18 / 20Rep delivered the required opening flow cleanly, captured contact preferences, and confirmed the resident's unit before transitioning into diagnosis.
Script Adherence
78%Followed
Missed
Focus on closing rituals. Recap, ticket reference, and CSAT. In that order, every call. Closing the gap on these three items is the difference between a B and a consistent A on this scorecard.
Analysis
an_8a4f12
Call SID
ca_7c2e91
Call Lag
00:00:14
Recording
rc_2199ee
Summary
su_06b3aa
Your prompt drives the output
Add a section, drop one, rename grades, change the rubric. If your prompt asks for it, the agent produces it. Every time.
Configure per team and per industry
Sales agents grade on discovery and next steps. Compliance agents grade on disclosures and verbatim script. CX agents grade on tone and resolution. One platform, an agent for each.
Exportable as PDF, sharable as link
Email the report to a manager. Drop the link in Slack. Attach the PDF to a one-on-one. The artifact is built for the moment of coaching, not the moment of dashboard-staring.
Ask your agents anything
Your agents don't just analyze. They answer. Ask about sales coaching opportunities, flagged compliance moments, customer service trends, or policy violations in plain English. Get exportable PDF reports and instant summaries for QBRs, audits, and one-on-ones, straight from the conversation.
Marcus leads with a 94.2 avg across 38 calls — strongest on discovery and next-step setting
David Chen is the fastest improving rep, 12% lift month-over-month
Lisa Thompson trending down. 3% decline, mostly tone and de-escalation on inbound CX calls
Plug into the phones and tools you already use
Works with your stack.
Custom integrations available. If you can pipe a recording or transcript to us, your agents can analyze it.
Frequently asked questions
Common questions about how APX Intelligence works, what it integrates with, and how teams deploy agents across sales, compliance, and customer service.
APX Intelligence is an AI agent platform for real-time call analysis. You build custom AI agents tuned to your scorecard for sales coaching, compliance, customer service, or any other use case, deploy them on your phone system, and they analyze every call automatically. Issues surface in seconds via Slack, SMS, or email, with a link straight to the moment that mattered.
No. APX works for any team whose customers, residents, vendors, or prospects pick up the phone. If a bad call could cost you a review, a customer, a contract, or a compliance issue, APX agents are running on every conversation. Common non-call-center fits: property management offices, home services dispatch, hospitality front desks, dental and medical practices, multi-location service operations, and PE-backed portfolio companies.
Traditional QA software grades a small sample of calls on a generic rubric, days or weeks after they happen. APX agents grade every call in real time against criteria you write yourself. You get the alert before the customer gets to the angry-email stage, and you coach the rep before their next shift instead of next quarter.
APX connects to most major telephony stacks including Twilio, Telnyx, RingCentral, Five9, Genesys, and Rent Manager. Custom integrations are available for any system that can pipe out a recording or transcript. There is no rip-and-replace. APX runs on top of the phone system you already use.
Yes. Every agent is defined by a prompt you write in plain English, a scorecard you design, and thresholds you set. Build a sales coaching agent for the SDR floor, a compliance scoring agent for insurance calls, or a customer service monitor for a property management portfolio. Each one is tuned to your standards. No generic rubrics, no vendor templates.
Within minutes of hangup. The agent transcribes the call, runs your analysis, and pings the right manager via Slack, SMS, or email, typically 2 to 5 minutes after the call ends. Every alert links straight to the recording and the transcript line that triggered it, so you can listen, read, and respond without scrubbing through a full call.
Yes. Compliance is one of the strongest use cases. Insurance, financial services, healthcare, and other regulated industries use APX to score every call against required disclosures, prohibited language, verification steps, and verbatim script. Missed disclosures get flagged on call number one, not after a regulator audit.
Most teams go from prompt to first analyzed call in under an hour. Write the prompt, define the scorecard, connect your phone system, and the agent starts running on every new call. Existing recordings can be backfilled in bulk for historical analysis.
Every analyzed call produces a structured report: grade, score, outcome, custom tags, an executive summary, strengths, weaknesses with severity, recommendations, stage breakdowns, script-adherence checks, and a coaching tip. Reports are exportable as PDF and shareable via link, built for one-on-ones, audits, and QBRs.